Regarding the letter from Carol Prager:
She should not have had to ask for a discount. When you apply for a
membership, it tells you that you will receive a discount on pet
adoptions, books, etc.
I adopted a cat from there this year and asked for my discount, and
was laughed at. I said look at an application, and it says one of the
great benefits of your membership is you will receive discounts. I had to