As a typical restaurant-going consumer who enjoys seeing entrepreneurs succeed, I sometimes want to take new restaurant owners aside and make some suggestions.
Often, they simply don't prioritize correctly. Yes, quality of food is important. But so are an appealing logo and a real sign out front. Deals and incentives to attract customers are a definite plus. But more important is to create an environment that is welcoming and special in some way. While OverTime Bar & Grill does serve a few outstanding dishes, this new restaurant falls prey to some of these problems and more.
Problem No. 1: The chef needs the service to match his or her talents. On our first visit, I took a party of eight. We were one of only three occupied tables that evening, so you would think we'd get exceptional service. We did not. The drinks took forever to come. No bread was offered. And there was a small mistake with our hefty bill that took a shameful amount of time and convincing to have rectified.