Since Glendale Water and Power bills bi-monthly, customers receive six bills per year. Inexplicably, I only received three. Had I not been monitoring the situation, I might not have noticed the missing bill, missed my payment and been out of luck as far as getting my deposit back. I checked around online to see what percentage of U.S. mail is either lost or undelivered. While the U.S. Postal Service does not provide a concrete statistic for this, the general consensus is 3% to 5%.
While I can't prove any negligence or wrongdoing, much like Norton couldn't prove either when he was grossly overcharged, I find it remarkable that 50% of my bills never arrived. With a number that far out of the norm for undelivered mail, one might conclude either: Glendale Water and Power's billing system is flawed, the utility was trying to trip me up in order to keep my security deposit, or the Postal Service just hates delivering Glendale Water and Power bills. By the way, over this same period, not one other bill of mine went undelivered. Go figure.