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Time Warner Cable customers report intermittent Internet outages

August 28, 2011|By Molly Hennessy-Fiske, Los Angeles Times

Internet and phone service has been sporadic Sunday for thousands of Southern California homes and businesses after one of the area's largest providers, Time Warner Cable, experienced outages, the Los Angeles Times reports.

The problem began just before 7 a.m., according to Jim Gordon, a Time Warner spokesman.

"Our engineers are working to deploy a fix," Gordon said. The company's television service did not appear to be affected.

Gordon said Time Warner was still investigating the problem.

“It’s an intermittent issue affecting several thousand customers,” he said.

“We’re encouraging people not to reboot their modem," he added. "That’s not the way to fix their issue.”

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