A Glendale resident got what she said was an unexpected earful from a baby doll she planned to purchase at the Toys R Us in Burbank: the "B" word.
To make matters worse, Carol Szilagyi, a 68-year-old grandmother and great grandmother, said she planned to buy several dolls for a Los Angeles area battered women's shelter.
“If I had enough time before Christmas, I would take every other grandma I know and go before the store to complain,” Szilagyi said.