However, residential and commercial customers complained that the new rate redesign is too difficult to understand and puts pressure on customers already struggling in tough economic times. Plus, residents said they were irked by increases to meter charges based on the physical size of the meter, something customers don't always control.
“These proposed rates will be a breaking point for my family,” said resident Stephanie Kindelberger, who added that despite the best efforts of her seven-person household, curbing their bill has been unsuccessful.
The Council must give a final OK to the ordinance next week, after which the rates are expected to go into effect April 27.
“I'm not happy putting in a rate increase,” said Councilman Ara Najarian. “But I don't see any other way.”
The plan is to split residential customers into multiple tiers, charging those who use large amounts of water a higher rate. It also puts more of the cost on fixed infrastructure, such as meters, rather than the commodity of water.
Commercial customers won't be tiered, but those with meters that provide water during fire emergencies to their buildings — many of Glendale's biggest 100 businesses — will be charged significantly more for those meters, a change Glendale officials said should have been put in place years ago.
“The rate redesign reflects actual costs of water delivery to each individual class,” Steiger said. “We have not done that in the past.”
The redesign also means the utility will have more fixed revenue that won't fluctuate with conservation as greatly as it has in the past, Steiger said. Residents have complained that they conserved water like the city asked last year, but they're still facing a rate increase due to falling revenues.