Advertisement
YOU ARE HERE: Glendale HomeCollectionsCustomer Service
IN THE NEWS

Customer Service

RELATED KEYWORDS:
FEATURED ARTICLES
NEWS
By Jennifer Berry | December 30, 2005
As I get ready to fly back to Los Angeles, I am apprehensive. Not about the flight. I don't really worry about airplanes and flying. Right now I am concerned with tomorrow's overall experience flying our sometimes-not-so-friendly skies. Will my flights be pleasant? Will I encounter smiles and enjoy myself, or will I be angry and frustrated by the time my feet hit the Southern California pavement? I am flying on the airline I promised I never would after the debacle that was to be my vacation to New Orleans less than a week after Hurricane Katrina hit. While others I had been planning the trip with had no problem getting their money back immediately and with plenty of time to make plans to visit another, hurricane-free location, I spent hours on the phone arguing with an airline determined to deliver me to an airport being used as a triage center and a city that had no running water or dry hotel rooms.
NEWS
September 3, 2013
Katherine Gould recently enjoyed a thrilling ride on Magic Mountain's fast-zooming, forward-and-backward-rotating, face-down-plunging X2 roller coaster. Then she underwent a frustrating experience trying to recover from Magic Mountain's lost-and-found department the smartphone that had gone flying from her pocket at some point during all that zooming, rotating and plunging. "I honestly didn't think I'd get my phone back," Gould, 45, told the Los Angeles Times . "But I did expect at least an attempt at customer service.
NEWS
By Mark Kellam, mark.kellam@latimes.com | February 9, 2012
Galaxy Theatres opens Friday in the former Mann 4 complex in the Marketplace, and to entice customers, it's offering free popcorn all weekend. “That should get a few people out there,” said company president Rafe Cohen. The theater in Glendale is the company's first move into the Los Angeles area. The company, founded by Cohen in 1996, has 13 theaters in four western states - California, Nevada, Washington and Texas. Other theaters in California are located in the San Joaquin Valley, where Cohen opened his first theater in Porterville.
NEWS
By Brittany Levine, brittany.levine@latimes.com | September 23, 2013
Building permit employees may be charging customers different rates for similar projects, an internal city audit has found. The 11-page report, released to the Audit Commission Monday, outlines a variety of problems, including the inequitable fee system. It's the second of four audits requested by Community Development Director Hassan Haghani of various sections under his supervision as the city grapples with tightened budgets and fewer staffers. “Nothing that they said was a surprise,” Haghani said, adding that he had called in the city's auditor to review the division before implementing changes so as not to miss any room for improvement.
NEWS
February 23, 2013
This year's election presents a variety of important decisions we need to make as Glendale stakeholders. There are things that must change, and others that we need to keep the same. However, we need to remind ourselves that there is only one position in the city that is intended to provide neutral and impartial service to all: the city clerk's position. As the only candidate who can be a certified municipal clerk, Ardy Kassakhian has gone beyond the responsibility of serving us with integrity.
NEWS
By Veronica Rocha, veronica.rocha@latimes.com | October 30, 2010
GLENDALE— The Department of Motor Vehicles Glenoaks Boulevard branch, due to open Nov. 1 after a $900,000 facelift, will now be closed indefinitely due to limited staffing resources, officials announced Friday. The Glendale branch, at 1335 W. Glenoaks Blvd., was one of three offices selected to close because its doors had already been shut for more than two months for scheduled renovations, DMV spokeswoman Jan Mendoza said. The other two offices closing are in Santa Maria and West Covina.
NEWS
By Brittany Levine, brittany.levine@latimes.com | March 5, 2014
With the success of a new program that allows Glendale Water & Power customers to pay their bills at any 7-Eleven, store officials aim to reduce visits to in-house cashiers by 5% - a welcome shift as the cash-strapped department continues to pare back spending. But at least one Glendale Water & Power Commissioner expressed some reservations about the cost of the program during a utility commission meeting on Monday. The program, called “Pay Near Me,” is operated by a second party and doesn't cost Glendale Water & Power a cent, but it does cost customers $2.99 every time they make a payment through the remote system.
NEWS
August 27, 2010
My identity was hijacked. Unfortunately, that's an all too common occurrence in Glendale. And unfortunately in this Internet age, names and numbers are all also too readily available. My first indication that something was amiss was when I received a letter from the Internal Revenue Service. It looked like an income tax filing under my name and numbers was being audited. I always jointly file with my husband, so I didn't understand why my filing was separated from his. To cut to the chase, one call to the IRS — the customer service line is (800)
NEWS
December 9, 2010
I am responding to the article about long-awaited public pool that is costing $5.3 million dollars to build in South Glendale ("Community welcomes new pool," Dec. 3). Some city officials voted against the pool, with Councilman Dave Weaver arguing earlier that the city was unable to finance such an expensive project. Mayor Ara Najarian also at one point said he was "ashamed of the pool at that point. " On Thursday, however, he was more positive. The pool will be opened for public use by summer.
NEWS
December 18, 2004
JERRY LANE For the past 13 years, I have received telephone services from Verizon -- formerly AT&T -- and I have been well satisfied. Of course, we have had problems from time to time, but they straightened them out in short order and I stayed with them. I felt they were more experienced in the business of long distance calling, so I ignored all the offers extended to me by other companies and I am glad that I did. They tell me I am a valued customer and their treatment makes me believe them.
ARTICLES BY DATE
NEWS
By Brittany Levine, brittany.levine@latimes.com | March 5, 2014
With the success of a new program that allows Glendale Water & Power customers to pay their bills at any 7-Eleven, store officials aim to reduce visits to in-house cashiers by 5% - a welcome shift as the cash-strapped department continues to pare back spending. But at least one Glendale Water & Power Commissioner expressed some reservations about the cost of the program during a utility commission meeting on Monday. The program, called “Pay Near Me,” is operated by a second party and doesn't cost Glendale Water & Power a cent, but it does cost customers $2.99 every time they make a payment through the remote system.
Advertisement
NEWS
By Brittany Levine, brittany.levine@latimes.com | September 23, 2013
Building permit employees may be charging customers different rates for similar projects, an internal city audit has found. The 11-page report, released to the Audit Commission Monday, outlines a variety of problems, including the inequitable fee system. It's the second of four audits requested by Community Development Director Hassan Haghani of various sections under his supervision as the city grapples with tightened budgets and fewer staffers. “Nothing that they said was a surprise,” Haghani said, adding that he had called in the city's auditor to review the division before implementing changes so as not to miss any room for improvement.
NEWS
September 3, 2013
Katherine Gould recently enjoyed a thrilling ride on Magic Mountain's fast-zooming, forward-and-backward-rotating, face-down-plunging X2 roller coaster. Then she underwent a frustrating experience trying to recover from Magic Mountain's lost-and-found department the smartphone that had gone flying from her pocket at some point during all that zooming, rotating and plunging. "I honestly didn't think I'd get my phone back," Gould, 45, told the Los Angeles Times . "But I did expect at least an attempt at customer service.
NEWS
February 23, 2013
This year's election presents a variety of important decisions we need to make as Glendale stakeholders. There are things that must change, and others that we need to keep the same. However, we need to remind ourselves that there is only one position in the city that is intended to provide neutral and impartial service to all: the city clerk's position. As the only candidate who can be a certified municipal clerk, Ardy Kassakhian has gone beyond the responsibility of serving us with integrity.
NEWS
By Mark Kellam, mark.kellam@latimes.com | February 9, 2012
Galaxy Theatres opens Friday in the former Mann 4 complex in the Marketplace, and to entice customers, it's offering free popcorn all weekend. “That should get a few people out there,” said company president Rafe Cohen. The theater in Glendale is the company's first move into the Los Angeles area. The company, founded by Cohen in 1996, has 13 theaters in four western states - California, Nevada, Washington and Texas. Other theaters in California are located in the San Joaquin Valley, where Cohen opened his first theater in Porterville.
THE818NOW
By Maria Hsin and Jason Wells, maria.hsin@latimes.com | August 17, 2011
Anger continues to boil up among residents and business owners who have been without AT&T land line phone service for days now. At least 352 AT&T customers in Burbank have been without phone service since Saturday, company officials said, after a construction crew accidentally cut a cable. Crews have been working around the clock to restore service, a spokeswoman said. But for some customers, the damage has already been done and continues to accumulate. Brian Schneider of Schneider & Associates Claim Services said he has been without phone service since Monday morning.
NEWS
December 9, 2010
I am responding to the article about long-awaited public pool that is costing $5.3 million dollars to build in South Glendale ("Community welcomes new pool," Dec. 3). Some city officials voted against the pool, with Councilman Dave Weaver arguing earlier that the city was unable to finance such an expensive project. Mayor Ara Najarian also at one point said he was "ashamed of the pool at that point. " On Thursday, however, he was more positive. The pool will be opened for public use by summer.
NEWS
By Veronica Rocha, veronica.rocha@latimes.com | October 30, 2010
GLENDALE— The Department of Motor Vehicles Glenoaks Boulevard branch, due to open Nov. 1 after a $900,000 facelift, will now be closed indefinitely due to limited staffing resources, officials announced Friday. The Glendale branch, at 1335 W. Glenoaks Blvd., was one of three offices selected to close because its doors had already been shut for more than two months for scheduled renovations, DMV spokeswoman Jan Mendoza said. The other two offices closing are in Santa Maria and West Covina.
NEWS
August 27, 2010
My identity was hijacked. Unfortunately, that's an all too common occurrence in Glendale. And unfortunately in this Internet age, names and numbers are all also too readily available. My first indication that something was amiss was when I received a letter from the Internal Revenue Service. It looked like an income tax filing under my name and numbers was being audited. I always jointly file with my husband, so I didn't understand why my filing was separated from his. To cut to the chase, one call to the IRS — the customer service line is (800)
BUSINESS
By Michael J. Arvizu | December 14, 2009
For any business owner, a good reputation is paramount to success. This is especially true for Rocky Mountain Chocolate Factory franchise owner and General Manager Brian Pickett. Pickett took over the franchise, at 2131 in the Glendale Galleria, on Oct. 26, 2007. Since then, Pickett has had to turn his business around in terms of customer service and product quality. Pickett began his career working for Rocky Mountain in Orange County, where he lives. After graduating with a business finance degree from Cal State Long Beach, Pickett saw his opportunity to own a business when a manager was opening another store in 2006.
Glendale News-Press Articles Glendale News-Press Articles
|